Honesty in listings
- Use your own product photos or photos with proper licensing.
- Describe condition accurately (new, refurbished, used).
- Never inflate the original price to fake a discount.
- Disclose all variants, fees, and lead-times up-front.
Service standards
- Dispatch within the lead-time you committed to (typically 24-48 hours).
- Maintain on-time-delivery above 90% and order-defect rate below 2%.
- Reply to buyer chats within one business day.
- Honour the published returns policy without harassment.
Communication
All communication must remain on SGT Cart. Sharing phone numbers, external links, or asking buyers to transact off-platform is a violation — both for safety and to keep our buyer-protection programme functional.
Fair competition
- Do not manipulate reviews on your own or competitor listings.
- Do not run multiple shops to circumvent strikes or bans.
- Do not bid up your own products or run fake-order schemes.
Consequences
Three strikes within 12 months → 30-day suspension. Severe violations (IP theft, fraud, repeated buyer harassment) → permanent shop closure. We follow the appeal process described in Dispute Resolution.