Our four pillars
- Genuine sellers. Every shop is verified before publishing — National ID, trade license, and bank account checks.
- Honest listings. Automated checks plus human review for high-risk categories, plus instant takedown for counterfeit goods.
- Safe transactions. Encrypted payments, escrowed COD reconciliation, and 7-day return windows.
- Respectful communities. Reviews, Q&A, and chat are all moderated against our code of conduct.
Content moderation
We combine ML classifiers, keyword filters, and human review. Listings flagged for prohibited goods are taken offline within 4 hours; appeals are reviewed in 48 hours.
Fraud prevention
SGT Cart's risk engine watches for orders with suspicious payment patterns, repeat-chargeback buyers, and seller activity that looks like wash-trading. Decisions are explainable — both buyers and sellers get a reason for any restriction.
Report a concern
Spotted something? File a quick report at /report-illegal/ or email trust@sgtcart.com. Critical safety reports are triaged within 1 hour.