SGT Cart is operated by Smart Global Trade Cart from Mirpur, Dhaka 1216, Bangladesh.
1. General customer support
| What for | Channel | SLA |
|---|---|---|
| Order issues (status, delivery, refund) | In-app — Support chat | Within 4 hours (business days) |
| Account / login / password | Email support@sgtcart.com | Within 24 hours |
| Hotline | +880-2-XXXXXXX (10:00 – 18:00, Sat-Thu) | Same call |
2. Seller support
| What for | Channel | SLA |
|---|---|---|
| Onboarding questions, KYC issues | Email seller-support@sgtcart.com | Within 24 hours |
| Payout discrepancies | Email seller-support@sgtcart.com | Within 48 hours |
| Suspension appeals | Email seller-support@sgtcart.com | Within 5 business days |
3. Legal & compliance
| What for | Channel |
|---|---|
| Privacy, data-rights requests | privacy@sgtcart.com |
| Terms-of-service questions | policy@sgtcart.com |
| IP takedown | ip-takedown@sgtcart.com |
| Dispute escalation | disputes@sgtcart.com |
4. Press & partnerships
| Press / interviews | press@sgtcart.com |
| Marketing | partners@sgtcart.com |
| Careers | careers@sgtcart.com |
5. Emergency / fraud reporting
- Account takeover: Email security@sgtcart.com immediately.
- Counterfeit / dangerous product: ip-takedown@sgtcart.com.
- Threats, harassment via chat: Use in-chat "Report" + email trust@sgtcart.com.
Postal address & office
Smart Global Trade Cart (operating SGT Cart)Mirpur, Dhaka 1216
Bangladesh
Office hours: Saturday – Thursday, 10:00 – 18:00.
Closed on Friday and government holidays.
Website: sgtcart.com
General email: support@sgtcart.com