Frequently Asked Questions

Add items to your cart, go to Checkout, choose a delivery address and payment method (Cash on Delivery or online via SSLCommerz), and place your order. You will receive a confirmation in your account and via email.

Cash on Delivery is available everywhere. Online payment (card, bKash, Nagad) goes through SSLCommerz — your card details never touch our servers.

Most orders inside Dhaka are delivered within 24-48 hours. Outside Dhaka usually takes 2-5 business days, depending on the seller and the courier.

Yes — see our Return Policy. You can usually cancel before the seller marks the order as shipped, and request a return within 7 days of delivery for most items.

Click "Sell on SGT" in the top menu (or go to /sell/) and register with the Seller tab on the signup page. Upload your trade licence and NID for verification; an admin will approve your shop within 1-2 business days.

No. Use the in-platform chat for any product questions. Sharing phone numbers in chat is automatically blocked to keep your information safe.

You earn 1 reward point for every Tk 100 of a delivered order. Each point is worth Tk 1 at checkout, and you can apply them with a single click on the checkout page.